Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matthew Barber

Matthew Barber

October 13, 2025

5  out of  5
rating by Matthew Barber
"I needed Renter’s insurance for my new apartment. Crystal was extremely helpful and nice. We went on a call together and she set me up quick and fast!"
We responded:
"Thank you for sharing your experience with Crystal and our office! We appreciate the opportunity to help you with your insurance needs. "
Profile photo of Earline Coleman

Earline Coleman

October 10, 2025

5  out of  5
rating by Earline Coleman
"I love how helpful everyone is. They always have a pleasant attitude and I love how Amber's voice sounds like she's always smiling!!"
We responded:
"Thank you for the kind words and for sharing your experience. Amber is always smiling. She enjoys helping her customers. Thank you for giving us a chance to help you with your Homeowners and Vehicle insurance. "
Profile photo of A Rose

A Rose

October 10, 2025

5  out of  5
rating by A Rose
"Amber, has always been amazing! She has shown my family so much support with everything that we needed. She is amazing to work with and easily accessible. Great job as always Mike and team. We are grateful for your office."
We responded:
"Thank you for your review and sharing your experience. Amber is amazing. We appreciate the opportunity to help you with your insurance needs. "
Profile photo of Marshall Barber

Marshall Barber

October 10, 2025

5  out of  5
rating by Marshall Barber
"I’ve been using independent insurance brokers for years and finally reached out to State Farm for home and auto insurance coverage. The prices and coverage options from State Farm are fantastic and working with Crystal Burns at the Mike Bean Agency has been a delight. She’s always extremely helpful, very informative, and pleasant to talk to. I highly recommend this agency and Crystal in particular for your insurance needs."
We responded:
"Welcome to our agency Mr. Barber. We appreciate the opportunity to help you with your Homeowners and auto insurance. We often hear from customers that they had been working with brokers thinking that they were getting the best pricing and service. Then they reach out to us and are surprised with our rates and the overall experience. "
Profile photo of Niquita Spearman

Niquita Spearman

October 10, 2025

5  out of  5
rating by Niquita Spearman
"Amber Calvert is professional, informative, and provides excellent customer service"
We responded:
"Niquita thank you for sharing your experience with Amber and our office. Amber is amazing and works hard to take care of her customers. "
Profile photo of Meghan Fisher

Meghan Fisher

October 10, 2025

5  out of  5
rating by Meghan Fisher
"Crystal is the best! She walked me through all of the steps that involve state transfers and answered all my questions kindly and patiently. She is a great communicator and helped me get the rate that worked best for me. I highly recommend working with her!!"
We responded:
"Welcome to our agency Meghan. We appreciate you allowing us helping you with your transfer from another state and getting your insurance set up here. Thank you for the kind words about Crystal, she is amazing. She works hard to take care of her customers. "
Profile photo of John Burnette

John Burnette

October 9, 2025

5  out of  5
rating by John Burnette
"Amanda is great and very helpful."
We responded:
"John, thank you for allowing us the opportunity help you with your insurance needs. Thank you for the compliment on Amanda, she is great and she has a lot of passion for helping her customers. "
Profile photo of Thomas Jordan

Thomas Jordan

October 9, 2025

5  out of  5
rating by Thomas Jordan
"Crystal was great to work with, answered all my questions and had my requested docs sent right over. Thank you. Thomas"
We responded:
"Thomas that you for sharing your experience with our office. Crystal and all of our team is dedicated to providing the best experience possible for our customer. "
Profile photo of Heather Odom

Heather Odom

October 6, 2025

5  out of  5
rating by Heather Odom
"Amber is always a pleasure to speak with. Super helpful, friendly, and a big problem solver. Amber makes everything easy for everyone us."
We responded:
"Thank you for the compliments on Amber she is amazing and is compassionate about helping our customers. Thank you for your review. "
Profile photo of Jeff Gulrich

Jeff Gulrich

September 2, 2025

5  out of  5
rating by Jeff Gulrich
"Crystal did a fantastic job with our insurance on our home, autos, boats, and even a RV. Very satisfied with her professionalism."
We responded:
"Welcome to our agency Jeff. We appreciate you allowing us to help you with your insurance needs. Crystal is always dedicated to helping her customers. "
Profile photo of Adel Zantout

Adel Zantout

August 21, 2025

5  out of  5
rating by Adel Zantout
"Crystal helped us understand the home and auto policies and guided us in the selection of coverages that suited our needs"
We responded:
"Welcome to our agency Adel. Crystal is very knowledgeable and takes pride in making sure her customers have the information to make the best choices to protect what matters most. "
Profile photo of Mark Wood

Mark Wood

August 13, 2025

5  out of  5
rating by Mark Wood
"Crystal was amazing to work with! She is very knowledgeable and made the process of switching insurance providers super easy and quick. I would highly recommend working with Crystal to anyone!"
We responded:
"Thank you for your compliments. Crystal is amazing. We welcome you to our agency. "
Profile photo of Ty Baughman

Ty Baughman

August 12, 2025

5  out of  5
rating by Ty Baughman
"I switched home and auto insurance to State Farm today. Chrystal Burns was amazing to work with. She is knowledgeable, friendly, and task oriented. She has saved me an amazing amount of money and took little time to do it. Thanks again Chrystal!"
We responded:
"Thank you for the review, Ty. I am glad were able to help you out. "
Profile photo of Paul Williard

Paul Williard

August 9, 2025

5  out of  5
rating by Paul Williard
"We just bought a home, and when we were having some trouble finding a reasonable home insurance policy, Crystal Burns reached out and saved the day! Got us a bundle at an affordable rate for our situation and helped educate me on some aspects of the policy."
We responded:
"Welcome to our Agency Paul. We appreciate the opportunity to help you with your insurance needs. Crystal is amazing!! We are here if you need anything. "
Profile photo of Powers L

Powers L

August 8, 2025

1  out of  5
rating by Powers L
"First, to start with your response is woefully inadequate and false. Of course, you don't want to go into detail now. I did not purchase either policy ONLINE. I purchased them through Mike Mehrkens, Acct. office manager. He is at your Flower Mound, Texas office. [Not online] Nor did I ask you about rating models ; I did ask for a legitimate explanation regarding my rate increase. Which under The Texas Business Commerce Code and Deceptive Trade Act; All consumers have a legal right to request. Therefore, your response is intentionally, knowingly deceptive and wrong... Not to mention unprofessional. Mr. Bean, you never made not one single attempt to contact me by phone or answer my complaint. Your response or answer. Sounds like someone with narcissist personality disorder. A truly sad in denial individual. Over the next month. I will find a new Agent and Agency . One that appreciates my business and respects people. God bless the people who you work with🙏"
We responded:
"L Powers, I don’t want to go into details on a personal conversation in a public forum. You purchased your coverage online and have not had any interactions with my office setting up your policy. As I have explained to you several times, no insurance company is going to provide you with rating models that you demanded. We provided you with all of the information that we could, and we explained that pricing is not made locally. You are welcome to shop other providers if you are not happy with the policy you are paying for. I am sure you have noticed the cost of everything increasing over the last several years due to inflation and insurance is no exception. You insinuated that your cost are higher due to you being a female, anyone that has basic knowledge of insurance knows males are always more expensive than females. I offered to meet with you in person to discuss your policies and pricing however you declined. I would have been glad to review your policy and educate you on how insurance works and how values are determined for a home replacement cost, county tax records have no impact on a home replacement value. If you have concerns about Texas insurance laws, I recommend speaking with your local representative. I appreciate your review; it helps our algorithm. If we can assist any further, you are welcome to call our office. "
Profile photo of Jon Tison

Jon Tison

July 25, 2025

5  out of  5
rating by Jon Tison
"We recently reached out to Mike Bean and team needing home insurance ASAP; our current insurance provider refused to renew the existing policy on our home as they have left the area. Luckily, Amanda was able to assist us quickly, efficiently and saved us money on our insurance. Couldn’t recommend Amanda and everyone on the Mike Bean team enough!"
We responded:
"Jon welcome to our agency. We have seen several companies leaving the area. I am glad you were able to get in contact with Amanda. She is amazing. Thank you for sharing your experience. We are here if you need anything. "
Profile photo of Tracy Gibson

Tracy Gibson

July 22, 2025

5  out of  5
rating by Tracy Gibson
"Crystal was very knowledgeable and helpful. Made the whole process easier than I have experienced in the past. They were able to save us a lot of money this year without sacrificing coverage."
We responded:
"Welcome to our Agency family Tracy. Thank you for sharing your experience with our office. We strive to provide the best experience to our customers not just another insurance place. We are here if you need anything. "
Profile photo of Richard Selmi

Richard Selmi

July 18, 2025

5  out of  5
rating by Richard Selmi
"Mike Bean State Farm has been fantastic after having frustrating dealings with other insurance companies. Great service and very competitive rates. Amber in particular has helped me out when needed, as has Mike. I highly recommend talking to them before deciding if you're shopping for insurance."
We responded:
"Richard thank you for sharing your experience with our office. we appreciate the opportunity to help you with your insurance needs. Amber is amazing. She works hard to make sure her customers are taken care of. We are here is we can assist with anything. "
Profile photo of GARY WATSON

GARY WATSON

July 16, 2025

5  out of  5
rating by GARY WATSON
"Amanda was so helpful. Very professional and experienced. I was very pleased with speed and efficiency of her firm. Thank you Amanda!"
We responded:
"Welcome to our Agency Gary. We appreciate the opportunity to assist you with your insurance needs. Thank you for sharing your experience with Amanda, she is great and is passionate about taking care of her customers. We are here if you need us. "
Profile photo of Daniel Dickey

Daniel Dickey

July 15, 2025

5  out of  5
rating by Daniel Dickey
"I can’t say enough about Crystal in the Flower Mound office! She was extremely knowledgeable, professional, and kind with a great personality! I highly recommend her."
We responded:
"Mr. Dickey thank you for sharing your experience with Crystal and our office. She is amazing works hard to take care of her customers. We appreciate the opportunity to help you with your insurance needs. We are here if you need anything. "
Profile photo of Alicia Alexander

Alicia Alexander

July 11, 2025

5  out of  5
rating by Alicia Alexander
"Crystal was amazing and has been very communicative! Got my insurance within an hour and fully trust in her abilities to look over my policy"
We responded:
"Alicia, welcome to our agency. Thank you for sharing your experience with Crystal and our office. We appreciate the opportunity to help you with your insurance needs. We are here if you need us. "
Profile photo of Lacey Johnson

Lacey Johnson

July 2, 2025

5  out of  5
rating by Lacey Johnson
"I had lots of questions for my business insurance and Crystal helped with everything and got it running smoothly. Thank you!"
We responded:
"Lacey welcome to our agency. We appreciate you allowing us to take care of your business insurance needs. Thank you for sharing your experience. "
Profile photo of michael huberty

michael huberty

July 2, 2025

5  out of  5
rating by michael huberty
"I’ve had a great experience with Mike Bean and the great folks that work with him. My ever changing needs are no problem for this group. Always available when I have a question and simply pleasant people to deal with."
We responded:
"Thank you for sharing your experience with our office. We appreciate you allowing us to take care of your insurance needs. We are here if you need us. "
Profile photo of Apogee North Texas

Apogee North Texas

July 2, 2025

5  out of  5
rating by Apogee North Texas
"Crystal was such a pleasure to work with. She helped us set up several new insurance policies, both personal and business, and made the whole process smooth and straightforward. She’s incredibly knowledgeable, organized, and really takes the time to walk you through everything. We never felt rushed or overwhelmed. She explained our options clearly, answered every question we had, and made sure we felt comfortable with each decision. What really stood out, though, was how kind and easygoing she is: warm, approachable, and genuinely invested in helping us get what we needed. We’re so grateful to have found her and would happily recommend her to anyone looking for guidance with their insurance."
We responded:
"We welcome you to our agency. I appreciate you sharing your experience with Crystal. She is awesome, and we try to make sure we provide a wonderful experience to our customers. "
Profile photo of Cedric Oliver

Cedric Oliver

June 29, 2025

5  out of  5
rating by Cedric Oliver
"Amber made sure that I understood the entire process every step of the way. I really appreciated that."
We responded:
"Cedric, welcome to our agency. I am glad we were able to help you with your insurance needs. Amber is amazing and works very hard to ensure her customers understand everything that they are getting so they know they are properly protected. "