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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Hayden Thornbrue

May 17, 2023

1  out of  5 rating by Hayden Thornbrue
"First and foremost, I want to express my gratitude to Amber, the office manager, who has been a breath of fresh air at this disappointing State Farm office. She was the only person at this location who provided assistance and demonstrated professionalism during my ordeal. I joined State Farm in February and was assigned Mike Bean as my default agent. Two weeks after joining, my auto policy entered underwriting due to my wife not being licensed, which, for some reason, was an issue. Between then and April 23rd, I repeatedly inquired about the status of my policy. Each time, Mike Bean assured me that I was covered and underwriting just takes time. I accepted this, as long as I was covered. However, on April 24th, I experienced a minor car accident. I called Mike Bean's office as soon as it opened at 8:30am to report the incident. After multiple unanswered calls, I finally reached him at 8:38am. I explained the situation and informed him that the car was not drivable and I needed a rental immediately. Mike Bean said he would process the claim, but I decided to call claims myself, given his track record of reliability. I tried to get ahold of claims for around 2 hours but had no luck. I decided to wait another 4 hours to see if they would call me like Mike Bean said. Nothing. At around 3pm I called Mike Bean’s office to see if there were any updates on the claim. Of course, there wasn’t. He instructed me to wait for their call, stating that if I continued to call claims, they would deliberately take longer to process my claim. He claimed my persistence would anger the "grown adults" handling my case. He also mentioned that my repeated calls to his office (which only occurred in the morning when they wouldn't answer so I could file a claim) were "irritating." I was in complete disbelief, having never encountered such behavior before by any kind of agent. I couldn't fathom how Mike Bean could treat someone who had just experienced an accident and was clearly distressed in such a manner. His attitude left me extremely upset. He literally said, "This is the 5th time I'm going to explain this to you since you're not understanding for some reason," & "Is there anything else I can help you with?" He was well aware of my frustration and the lack of information regarding my claim. At that point, I DID NOT want to speak to him again and responded with "no." He then said, "Have a great day," and hung up. What kind of agent treats their client with such disrespect and disdain? It is utterly appalling and completely unprofessional. Extremely frustrated, I called the claims department myself AGAIN and finally got through after a 30-minute wait. To my dismay, the representative informed me that my policy had been canceled since March 11th, contrary to what Mike Bean had assured me. Panicking, I called Mike Bean's office again and fortunately, Amber answered. She listened to my concerns and immediately took action to resolve the issue. Amber ensured that my claim went through and expedited my policy, allowing claims to verify my coverage. Thanks to Amber, I received my rental, and my car is now being repaired. I spoke to another agent in the area who was appalled by Mike Bean's conduct, and I plan to report him to State Farm and the Texas Department of Insurance. Mike Bean's unprofessionalism and lack of compassion are inexcusable. His behavior has made me consider switching insurance providers. I implore everyone to avoid using Mike Bean as an agent. I am grateful to Amber for her diligence and assistance in resolving this situation."


May 3, 2023

5  out of  5 rating by Christopher
"Mike Mehrkens was super helpful and knowledgeable. He helped me/my wife understand the gaps we had in our insurance and the possible solutions so we weren't out in the cold if something happened. We couldn't have asked for a better individual to help us with our insurance needs!"

Madeline Jurek

May 2, 2023

5  out of  5 rating by Madeline Jurek
"Amber was very nice and helpful"

Jill Hassmann

May 2, 2023

5  out of  5 rating by Jill Hassmann
"Mike and team, especially Amber, have been great to work with! Insurance shopping is never fun, but they made it seamless!"

christie Marshall

April 26, 2023

5  out of  5 rating by christie Marshall
"Amanda has been awesome and a great help to me!! Thanks Amanda for all you have done!!!"

Te Te

April 22, 2023

5  out of  5 rating by Te Te
"Mike B was great. I appreciate all the honesty, I’d take that any day over anything else. Thank you for being so kind, professional and having patience with me."

Clark McConathy

April 21, 2023

5  out of  5 rating by Clark McConathy
"Everything was quick and simple. Mike helped me find the right policy for my needs, and showed me ways in which I will be able to save money in the future. Kudos to all involved."

Veda Mullins

April 21, 2023

5  out of  5 rating by Veda Mullins
"Mike M has assisted me with both my personal and business insurance, both policies he has consistently found ways to discount premiums that my previous agent did not. He is thorough, knowledgeable and consistent; I highly recommend him for managing all of your insurance needs."

Jared tankersley

April 18, 2023

5  out of  5 rating by Jared tankersley
"Great service! Everything was completed in a timely manner."

Manny's world

April 17, 2023

5  out of  5 rating by Manny's world
"Mike B was very attentive and very knowledgeable, 10/10 definitely recommend."

Jason Curlett

April 14, 2023

5  out of  5 rating by Jason Curlett
"We recently switched our insurance over to State Farm and Amanda Pappas was so helpful. Not only did we receive much better rates, but she also made the process seamless, uncomplicated, and quick! We highly recommend Amanda Pappas at State Farm!"

Saad Butt

March 23, 2023

5  out of  5 rating by Saad Butt
"I had a great experience working with Amber to get my auto insurance."

Stefanee Tidwell

February 26, 2023

5  out of  5 rating by Stefanee Tidwell
"Everything I’ve needed the last couple of times I called Mike Mehrkens has been extremely helpful and thorough! His help and information given is greatly appreciated!"

Sherrie Holland

February 17, 2023

5  out of  5 rating by Sherrie Holland
"I was amazing at the flawless transferring of my insurance to State Farm from my previous company. Amber Calvert was amazing! She was efficient and did exactly what she said she would do. I give her a shout out and recommend her to anyone looking for insurance. Thanks, Amber!!"

Cassey Curtis

February 7, 2023

5  out of  5 rating by Cassey Curtis
"Amanda and the team were very helpful with obtaining us the best possible quote for our home and vehicle. Amanda was very communicative and did not hesitate to make this one of the best places to find insurance!"

Rebecca Benner

January 28, 2023

5  out of  5 rating by Rebecca Benner
"State Farm’s team is wonderful. Amber Calvert walked me through all the steps and it was very easy. Not to mention, the comparison pricing was incredible! Thank you, Amber, for all your help!"

Sheryl Turner

January 13, 2023

5  out of  5 rating by Sheryl Turner
"The staff is awesome to work with. I recently had an accident and they have been so helpful and really have answered any questions that I have had. Amber is so patient and so courteous."

Steve Armbrecht

January 7, 2023

5  out of  5 rating by Steve Armbrecht
"Amber was terrific! She was timely in her responses, knows her product and provided great customer service. I shopped about 7 companies for new car insurance and Amber's professionalism was the ultimate factor in my selection of this firm."

Amber Bezney

December 29, 2022

5  out of  5 rating by Amber Bezney
"Emilio was courteous kind and professional in helping me switch back to State Farm. He provided great service!"

Charlotte Akers

December 20, 2022

5  out of  5 rating by Charlotte Akers
"Emilio took great care of me! I look forward to working with this team. I can already tell I will receive great service and that they are looking out for my best interest."

Jonathan Beyer

December 16, 2022

5  out of  5 rating by Jonathan Beyer
"I needed to save money on auto & condo insurance. So I called Emilio at State Farm and now I'm saving around $720.00 a year. I got a great auto rate and I'm happy. Thank you State Farm and Emilio !!"

Hriyer Tarkhanian

December 16, 2022

5  out of  5 rating by Hriyer Tarkhanian
"Amber has been "out of this world"-levels of awesome in helping us get our homeowners and car situation sorted out. We have a very complicated move and coupled with the fact that this is our first time, she has been incredibly patient, informative, clear, kind and helpful throughout it all. I'd say we should clone her and place the clones in every other position where helping customers is something that occurs. The world would be better for it. Thank you!!"

Dasia Young

December 16, 2022

5  out of  5 rating by Dasia Young
"Thank you Amber !!! So understanding and helpful!"

Brandon Simpson

December 15, 2022

5  out of  5 rating by Brandon Simpson
"This is my first insurance policy and Mike Mehrkens went above and beyond to help us out being newly weds. He did a great job of making sure we were well informed and got us every discount he could. Highly recommend Mike Bean’s office, but if you can get a chance to work with Mike Mehrkens that is just the cherry on top."

dheeraj bulchandani

December 3, 2022

5  out of  5 rating by dheeraj bulchandani
"Great Experience! Mike helped with all the details and exceptional service! I would highly recommend Mike"